Work with me · Process consulting
Digital process consulting: find where the work gets stuck.
Sometimes the first step isn’t software. We walk through how work moves today, from the first call to the invoice, and decide what to simplify, connect, automate or build.
Based in Fairfield County, Connecticut. Working with clients across the US and Brazil, in English or Portuguese.
What you get
- A map of your process as it really runs, not as it is supposed to.
- Where the double entry, the waiting and the lost requests happen.
- A recommendation per problem: change the process, use an existing tool, connect tools or build.
- A first step you can start this month.
How it works
Walk the work.
From the first contact to the payment, with the people who do it.
Find the friction.
Copying, waiting, chasing and guessing, written down where they happen.
Decide what’s next.
A short written plan, in order, with what to do first.
Some of the work behind this
- AZ MaidCleaning business SaaS, shipped to production in under 30 days
- AZ ERPOne system that replaced five disconnected tools at a print shop
- AZ StoreStorefront that sends orders straight to the production ERP
- EconoClub USAWebsite in three languages plus a membership management system
- Cleaning company websitesBooking forms with live pricing connected to a SaaS backend
- Pepe’s Hardwood FlooringService business website for a Connecticut flooring company
Questions
Do I have to build software afterwards?
No. Often the answer is a process change or a tool you already have.
What do I get at the end?
A written map of how the work flows and a plan, in order, for what to fix first.
Where did this approach come from?
From running a print shop with real production, where the systems behind the work decided what got done on time.